Infectious Disease Response Plan
Premium Surface Protection will continue to provide in-home and on-site service to our residential and commercial clients during this time.
Our top priority at Premium Surface Protection is the safety and the well-being of our clients and our team members. Since the onset of COVID-19, we’ve followed the guidance of federal, state, and local authorities to curb the spread of the infection.
We have provided our technicians and office staff with an Infectious Disease Preparedness and Response Plan along with necessary training to ensure that the proper safety measures and sanitation procedures are always being followed.
The Managing Director of Premium Surface Protection is in full support of our team making the best choices for their own health and the health of their families. We will only send technicians to your home or business if we are confident of their well-being and prevention preparedness.
What to Expect During Your Service Appointment
According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following precautions:
- When our technician arrives, he will not shake hands or make physical contact with anyone in your home. We ask that you follow CDC recommendations and maintain 1.5 meters between yourself and our technician.
- Our technicians will wear disposable gloves and shoe covers at all times while in your home. Gloves and Shoe Covers will be replaced after every appointment.
- Our technician will wash their hands as needed. We will not need to use your sink or soap.
- The equipment used for application of our products are cleaned after every use.
- All paperwork, including invoices and other materials, can be sent in a digital format via email if preferred. Please be sure to provide your technician with a valid email address.
Additional Sanitization Measures in our Office
Our entire staff will also be following CDC and OH&S recommended cleaning & sanitization protocols on all “High Touch” surfaces in our office building, including:
Using a disinfectant on tables, desks, counter tops, doorknobs, light switches, handles, phones, keyboards, toilets, faucets, and sinks twice a day.
Using a disinfectant on our front counter after every time a client comes in to drop off or pick up a rug for treatment.
AS OF TODAY, we will be offering curb side service for clients dropping off and picking up items to be protected. Simply honk your horn when you pull into our front parking lot and a team member will come out to assist you.
We will be implementing additional cleaning protocols that may not be listed on this document as CDC and OSHA sources update their recommendations.
All the best to You and Your Family
– PSP Management, Tony & Cheryl Leask